Base Logic AI Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery:
- check_circle Names and contact details
- check_circle Addresses
- check_circle Website user information (including user journeys and cookie tracking)
- check_circle Records of meetings and decisions
- check_circle Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- check_circle Names and contact details
- check_circle Addresses
- check_circle Purchase history
We collect or use the following personal information for dealing with queries, complaints, or claims:
- check_circle Names and contact details
- check_circle Address
- check_circle Account information
- check_circle Call recordings
- check_circle Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Your data protection rights include:
Right of access — You have the right to ask us for copies of your personal information.
Right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Right to erasure — You have the right to ask us to delete your personal information.
Right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
Right to object to processing — You have the right to object to the processing of your personal data.
Right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Right to withdraw consent — When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Where We Get Personal Information From
- check_circle Directly from you
- check_circle Contact forms
How Long We Keep Information
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's OfficeWycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
0303 123 1113
ico.org.uk/make-a-complaint
