These Terms and Conditions ("Agreement") govern the relationship between Base Logic AI Ltd ("we," "us," or "our") and you, the client or user of our services ("Client"). By engaging our services, you agree to be bound by these terms.
1. Services Provided
Base Logic AI Ltd provides digital services including but not limited to website design and development, search engine optimisation (SEO), CRM system setup, AI automation, AI chatbots, marketing automation, and lead generation services ("Services"). The specific Services to be provided will be outlined in a separate proposal, contract, or statement of work agreed upon by both parties.
2. Payment Terms
Payment for Services is due as outlined in the specific proposal or contract provided to you. Unless otherwise agreed upon in writing, all invoices are due within 30 days of the invoice date. We reserve the right to suspend Services if payment is not received within the agreed timeframe. A late payment fee of 2% per month may be applied to overdue balances.
3. Intellectual Property
All intellectual property rights in any work created by Base Logic AI Ltd, including but not limited to websites, software, and written content, remain the property of Base Logic AI Ltd until full payment has been received. Upon receipt of full payment, intellectual property rights for deliverables specifically created for the Client will transfer to the Client, unless otherwise agreed in writing. We retain the right to display work in our portfolio and for marketing purposes unless the Client requests otherwise in writing.
4. Client Responsibilities
The Client agrees to provide all necessary information, materials, and access required for the completion of the Services in a timely manner. Delays caused by the Client's failure to provide requested materials or feedback may result in project delays or additional charges. The Client is responsible for ensuring all materials provided to us do not infringe upon any third-party rights, including but not limited to intellectual property rights.
5. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. This includes but is not limited to business strategies, technical information, client data, and pricing. This obligation of confidentiality continues beyond the termination of the business relationship.
6. Limitation of Liability
Base Logic AI Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the provision of Services. Our maximum liability to the Client for any claim arising from the provision of Services shall not exceed the total fees paid by the Client in the six months preceding the claim.
7. Termination
Either party may terminate this Agreement with 30 days written notice. In the event of termination, the Client is responsible for payment of all Services completed up to the termination date. We reserve the right to immediately terminate Services if the Client breaches these Terms and Conditions or engages in behaviour that is illegal, harmful, or damaging to our reputation.
8. Data Protection
We take the protection of your data seriously and will handle all personal data in accordance with applicable data protection laws, including the UK GDPR. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy available at baselogic.co.uk/privacy-policy.
9. Third-Party Services
Some of our Services may involve the use of third-party platforms or services. While we strive to work with reputable providers, we cannot be held responsible for any issues arising from the use of third-party services, including data breaches, service interruptions, or changes in service offerings.
10. Amendments
We reserve the right to amend these Terms and Conditions at any time. Notice of significant changes will be provided to active Clients. Continued use of our Services following any amendments constitutes acceptance of the updated terms.
11. Complaints Procedure
We are committed to providing high quality services, but we understand that sometimes things may not go as expected. If you have a complaint about our services, we ask that you contact us as soon as possible so we can address your concerns. You can reach us by email at contact@baselogic.co.uk, by phone at 01752 741500, or by post to 2 Pynewood House, 1a Exeter Road, Ivybridge, Devon PL21 0FN. Upon receiving your complaint, we will acknowledge receipt within 2 working days and aim to resolve your complaint within 14 working days. If we are unable to resolve your complaint within this timeframe, we will provide you with an update and an expected resolution date.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Contact us at contact@baselogic.co.uk or call 01752 741500.
